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Returns Policy

ShopLens is a replacement contact lens supplier, providing consumers the largest selection of replacement contact lenses through the Internet and mail order. ShopLens is committed to providing our customers friendly, professional customer service. We are committed to delivering highest quality replacement contact lenses right to your door. All our contact lenses are from the original manufactures and in brand new sterile packaging.

We want your shopping experience with ShopLens to be as easy and pleasurable as possible, so if you have any questions at all, please visit our Frequently Asked Questions page or contact us via email, phone or regular mail at:

CustomerService@ShopLens.com
1-800-553-3909

ShopLens
4500 Daly Dr, Suite 400
Chantilly, Virginia 20151

At ShopLens your satisfaction is important to us. If you encounter any difficulties with your online visit to our site or with your order, please contact one of our friendly Customer Service Representatives at 1-800-553-3909 and we will be happy to help you.

General Return & Exchange Guidelines -

Shoplens accepts returns and exchanges for credit provided they fall within the following criteria:

The request for return happens within the 30 day period of the ship date.
The product intended for return has not been opened and is in its original fully sealed manufacturer packaging.
You must call our Customer Service first at 1-800-553-3909 to obtain a Return Merchandize Authorization number (RMA) before you can return the product. Please, write the RMA number on the outside of the box when sending the product back to the following address:

ShopLens
4500 Daly Dr, Suite 400
Chantilly, Virginia 20151

Defective Product Replacement –

Although it is rare that a manufacturer product is defective but none the less it may occur. In this case, Shoplens will be happy to replace the product upon the return of the defective product according to the following steps:

The request for return happens within the 30 day period of the ship date.
You must call our Customer Service first at 1-800-553-3909 to obtain a Return Merchandize Authorization number (RMA) before you can return the product. Please, write the RMA number on the outside of the box when sending the product back to the following address:

ShopLens
4500 Daly Dr, Suite 400
Chantilly, Virginia 20151
A new (replacement) order will be processed and charged to your credit card account.
Once the defective returned product is received by Shoplens, a credit will be issued to your credit card account for the product received.

Exclusions from our Returns & Exchanges policy –

Any and all products that are custom made or made to order (MTO) can’t be returned or exchanged.
Any product listed on our site as final sale, non-returnable or non-exchangeable can’t be returned or exchanged.
Any product that has been opened from its original manufacturer packaging can’t be returned or exchanged.
Any claims made after 30 days from the ship date can not be honored.

Rev 1.1 6/30/2006