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Returns Policy

ShopLens is a replacement contact lens supplier, providing consumers the largest selection of replacement contact lenses through the Internet and mail order. ShopLens is committed to providing our customers friendly, professional customer service. We are committed to delivering highest quality replacement contact lenses right to your door. All our contact lenses are from the original manufactures and in brand new sterile packaging.

We want your shopping experience with ShopLens to be as easy and pleasurable as possible, so if you have any questions at all, please visit our Frequently Asked Questions page or contact us via email at:

CustomerService@ShopLens.com

General Return & Exchange Guidelines -

Shoplens accepts returns and exchanges for credit provided they fall within the following criteria:

The request for return happens within the 30 day period of the ship date.
The product intended for return has not been opened and is in its original fully sealed manufacturer packaging.
You must contact our Customer Service first at CustomerService@ShopLens.com to obtain a Return Merchandize Authorization number (RMA) before you can return the product. Please, write the RMA number on the outside of the box when sending the product back to the following address:
Once you are issued an RMA# and given the return address for the package then you can write the RMA # on the outside of the shipping box and ship the package back. Please ensure proper and safe packaging for the lenses boxes.
Please ensure that you obtain a delivery confirmation from the shipper to ensure that we receive your package. ShopLens is not responsible for lost or damaged shipments.

Defective Product Replacement –

Although it is rare that a manufacturer product is defective but none the less it may occur. In this case, Shoplens will be happy to replace the product upon the return of the defective product according to the following steps:

The request for return happens within the 30 day period of the ship date.
You must contact our Customer Service first at CustomerService@ShopLens.com to obtain a Return Merchandize Authorization number (RMA) before you can return the product. Please, write the RMA number on the outside of the box when sending the product back to the following address:
Once you are issued an RMA# and given the return address for the package then you can write the RMA # on the outside of the shipping box and ship the package back. Please ensure proper and safe packaging for the lenses boxes.
Please ensure that you obtain a delivery confirmation from the shipper to ensure that we receive your package. ShopLens is not responsible for lost or damaged shipments.
Once the defective returned product is received by Shoplens, a credit will be issued to your credit card account for the product received.

Exclusions from our Returns & Exchanges policy –

Any and all products that are custom made or made to order (MTO) can’t be returned or exchanged.
Any product listed on our site as final sale, non-returnable or non-exchangeable can’t be returned or exchanged.
3. Any product that has any writing on it or is visibly scratched or damaged can not be returned or exchanged.
Any product that has been opened from its original manufacturer packaging can’t be returned or exchanged. Please note; boxes or vials that have been opened from their original outer package and seal is considered opened and can not be returned.
Any claims made after 30 days from the ship date can not be honored.

Issuing of Credit -

A credit for the returned product will be issued to the credit card account originally billed less the order shipping fee.

If the order qualified for complimentary shipping because it was over the order minimum requirement and the return brings the order subtotal under the minimum amount required, then a ground shipping fee will be imposed and deducted from the credit to be issued.

The return of any portion of an order will trigger a recalculation of the unit price billed and the order unit price will be matched up to the published appropriate unit price level posted on the product website page.

Rev 2.0 2/16/2009